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Is there a way to contact some one at Pownce besides bugs@pownce.com. I have sent my problem to that email address multiple times since July 6th. No response. Not even "we will look into it". My problem is that my "home" does not work. All I get is the error message "Ack! There's a bug in our codes." Every time I go to it and it has been like that since a few days after I joined. I am sending this current message through the Pownce desktop client which barely works. I fully understand that this is a new website and we are all currently beta testing it. But my "home" page does not even work and since you have to do everything from your "home", Pownce is 100% broken on my side. Any suggestions? Do you think I should just ignore it and wait for them to fix it in time or maybe should I start a new account?

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1 year ago by TJ .

14 Replies

  • Adam S. replied Jul 24, 2007
    start a new account. why wait and be frustrated?
  • John A. replied Jul 24, 2007
    Same thing happened to me, I sent four or five emails, left comments on leah and kevins posts and got no response. I reinvited myself, but I can't say it left a good feeling about the service for me. And then a few of the people that had originally friended me now leave me as fans, maybe they think I'm spam. They really have to listen to the regular people and not just leo's and scobles, we are the ones that will make or break a company.
  • Jacob C. replied Jul 24, 2007
    I have a sneaking suspicion it has to do with your name. Maybe not have a period before TJ. I don't know if thats the issue, but it seems to be something that is different than most users accounts.
  • Christian B. replied Jul 24, 2007
    I can get to http://pownce.com/DidY... I would try and go to http://www.pownce.com/... and change your name to a non period beginning. Since that hack does not get you at the top of lists anymore anyway.
  • TJ . replied Jul 25, 2007
    Still having problems.
  • Peter P. replied Jul 25, 2007
    Try leah@megatechtronium.com -- I'm pretty sure that's a valid email -- or support@megatechtronium.com.

    But I think bugs@pownce.com just forwards there.
  • July H. replied Jul 25, 2007
    I have sent my problem to bugs@pownce.com some days ago, No response!
  • mpmb . replied Jul 25, 2007
    try using the browser instead? i have linux at home, so no desktop client ... but i haven't really had any problems with using pownce through a browser.
  • Craig E. replied Jul 25, 2007
    Tried clearing your cache?
  • Daniel B. replied Jul 25, 2007
    Hi TJ. I got your report. Will look into it.
  • TJ . replied Jul 25, 2007
    Thanks Daniel! I am happy to now know that you are looking into it. For others that do not know, the problem would happend no matter what I did. I cleared my cashe, changed browsers, changed machines and even tried a diffrent IP addresses and the error still would show up. I have faith in Daniel and the rest of the Pownce team and know it will be fixed soon.
  • Leah C. replied Jul 25, 2007
    Hi TJ! Could you shoot me an email at leah@megatechtronium.com? I'll look into this today. Could you help me out a bit?
  • Arturo G. replied Jul 25, 2007
    i got the same problem, i also tried unfriend some contacts but still not working.
  • Daniel B. replied Jul 28th
    I think it's fixed TJ. Can you email me or Leah if you're still having problems. We just pushed out some bug fixes and features tonight. Cheers and thanks so much for having patience.

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