after listening to the most recent powncecast and feeling the pain of Mike Lewis, et al, I thought this was an interesting response from the pownce gang in the thread about the new iphone/touch interface coming up:
!scottph we're working on site performance, and it's been steadily improving. The pub/sub scaling problem is not an easy problem to solve, particularly with a small team on a budget. Believe it or not, we are aware of the issues and we're trying hard to address them.
In fact, one of the biggest time drains at the moment is explaining to people what the issues are and when we're going to have them resolved. It's lose/lose - when we focus on development, people get mad at us for not communicating. When we focus on communicating, people get mad at us for not doing anything to fix the problems. As a general rule we've decided that (for the most part) fixing the problems is more important than communicating. So I'm going to stop writing this response now and go back to coding :).
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1 month, 2 weeks ago by
Scott P.
3 Replies
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Yep thats perfect. Don't communicate with your user base, pretend you have more important things to do. It will all work out just fine.
I have an idea a status blog that you could update once and every user could read, instead of no communication or writing individuals. What a novel idea.
I'm at a Lewis Black Frustration with this flip flop back and forth team. So I quote.
The people who told us about sun block were the same people who told us, when I was a kid, that eggs were good. So I ate a lot of eggs. 10 years later they said they were bad. I went, 'Well, I just ate the eggs!' So I stopped eating eggs, and 10 years later they said they were good again! Well, then I ate twice as many, and then they said they were bad. Well, now I'm really fucked! Then they said they're good, they're bad, they're good, the whites are good, t-the yellows - MAKE UP YOUR MIND! It's breakfast I've gotta eat!
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The funny thing is this, I can post an update that goes to my blog from a service like ping.fm and it take's 2.5 minutes of my time...less than that if my cookies are enabled.
I picture eating at a restaurant. You are looking for your waitperson because he/she seems to have forgotten that you need a refill badly. Once I have that person's attention and I get the refill, the last thing I want to hear is, "You know, if you let me do my job you would eventually get your refill and now I'm inconveniencing other customers." That's actually the fast way to not only be out a loyal customer, but a really good way to be out of a job.
I never really asked for much...just for a nod and an update when things are down...that's all. 2.5 minutes...not even 150 seconds...barely 1/20th of an hour.
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exactly Mike. and if they have enough time to talk about current movies or life on pownce per week, they have enought time to say hey to users.
Every day I'm closer and closer to hanging up the towel.
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